The New Rules of Product Design Start with Empathy and Inclusion

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Product inclusion means to ensure equitable product experiences. It’s about factoring empathy into the invention and design process by engaging with the spectrum of potential users. My job is to bridge the gap between the product teams creating and the users across the world who look, think, and act differently from them. For our products to be helpful for all, we must build with those underrepresented users in order to understand and meet their needs. As a Haitian-American, left-handed woman, I’ve experienced when a product was not designed with me in mind. I’ve used social media…


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